Italian Customer Service Representative

Há 7 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

About the Role

We are seeking a highly skilled and motivated Italian Customer Advisor to join our team in Porto, Portugal. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through written and phone communication.

Responsibilities:

  • Provide first contact resolutions to customer queries
  • Offer specialized customer support through written and phone communication
  • Build meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
  • Create amazing customer experiences that people value and we are proud of
  • Follow the direction of management and provide feedback

Requirements:

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal (work on site - Porto)

What We Offer:

  • Relocation package
  • Competitive wages: €35,000 - €45,000 per year (depending on experience)
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

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