Italian Customer Service Representative
Há 7 dias
About the Role
We are seeking a highly skilled and motivated Italian Customer Advisor to join our team in Porto, Portugal. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through written and phone communication.
Responsibilities:
- Provide first contact resolutions to customer queries
- Offer specialized customer support through written and phone communication
- Build meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create amazing customer experiences that people value and we are proud of
- Follow the direction of management and provide feedback
Requirements:
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal (work on site - Porto)
What We Offer:
- Relocation package
- Competitive wages: €35,000 - €45,000 per year (depending on experience)
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Join Our Team
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