Italian Customer Service Representative
Há 6 dias
Company Overview
At Cross Border Talents, we are dedicated to providing exceptional customer support services. Our team is passionate about delivering world-class experiences to our clients, and we're looking for a talented Italian-speaking professional to join us.
Salary
We offer a competitive salary of $45,000 - $60,000 per annum, depending on experience, to ensure that our employees are rewarded for their hard work and dedication.
Job Description
As an Italian Customer Service Representative at Cross Border Talents, you will be responsible for providing top-notch customer support to our clients via phone, email, and chat. Your primary goal will be to resolve customer issues efficiently and professionally, ensuring that our clients receive the best possible service.
Key Responsibilities:
- Provide customer support in Italian for inquiries related to products, services, orders, and billing.
- Troubleshoot and resolve customer issues with efficiency and professionalism.
- Collaborate with internal teams to address more complex issues and ensure customer satisfaction.
- Maintain detailed and accurate records of all customer interactions in the system.
Required Skills and Qualifications:
- Native Italian speaker with excellent written and verbal communication skills.
- Fluent in English for internal communication and documentation.
- Previous experience in customer service, call centers, or related roles is preferred but not mandatory.
- Strong problem-solving abilities and a customer-first attitude.
- Proficiency in using computers, CRMs, and customer support software.
Benefits
We offer a range of benefits to support the well-being and growth of our employees, including:
- Competitive salary and benefits package.
- Opportunity for professional growth and career advancement.
- A dynamic and supportive work environment.
- Health insurance and wellness programs.
- Paid time off, including vacation and holiday allowances.
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