Italian Customer Service Representative for a Fintech Service Company
Há 1 mês
Are you an Italian native or fluent in English with strong communication skills?
Looking to grow your career in a multicultural environment in a sunny and happy city?
We have the perfect opportunity for you to join our Italian Customer Support team at a financial technology company operating an online payment system.
As an advisor, your daily responsibilities will include:
Complying with company policies and procedures to meet statutory, quality, and business requirements.
Responding to customers and merchants inquiries through various channels, such as email, phone, and chat, within guidelines established by the client and contact center management.
Managing content and resources like FAQs to facilitate self-service for customers.
Analyzing customer service statistics and compiling accurate reports on a weekly basis.
Developing processes to improve current customer service duties through the introduction or improvement of our systems and tools.
Working closely with other key areas of the business to bring relevant customer insights to support the overall business strategy.
Maintaining accuracy and security of customer information on the database.
Monitoring and controlling numerous concurrent tasks in tandem.
Proactively and independently working to meet targets and goals.
To succeed in the role, you will need to have:
Native or proficient level of Italian (C2).
Intermediate level of English (at least B2).
Excellent listening and written/oral communication skills in supported languages.
A motivated and enthusiastic personality.
Self-organized, planning, and prioritization skills.
Patience, empathy, and a unique ability to manage stress.
Ability to work under pressure and adapt quickly to adverse situations.
Technical aptitude and the ability to pick up new technology quickly.
Ability to follow guidelines and instructions.
Ability to keep calm and clear-headed in critical situations.
Ability to demonstrate confidence when imparting information or dealing with troubled callers.
Must hold EU citizenship or valid work permit for Portugal.
Be a local candidate or willing to relocate to Porto, Portugal (OnSite work).
Benefits:
Signing bonus.
Relocation package.
Competitive wages.
Paid professional training.
Private healthcare & dental insurance (after six months of employment).
Growth opportunities through various development programs.
Fun and engaging company-wide initiatives, including our EverBetter wellness program.
Job stability.
Life-long skills and experience.
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