Customer Service Order Management Coordinator

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro
Job Description

We are looking for a highly skilled Customer Service Order Management professional to join our team in the French market.

About Us

Teleperformance is a leading global company providing customer experience management solutions. Our mission is to deliver exceptional customer experiences through innovative and people-centric approaches.

Responsibilities
  • Manage customer service orders from start to finish, ensuring timely and efficient resolution of issues.
  • Develop and maintain strong relationships with clients, understanding their needs and expectations.
  • Collaborate with cross-functional teams to resolve complex customer complaints and improve overall customer satisfaction.
  • Analyze customer feedback to identify trends and areas for improvement.
Requirements
  • Proven experience in customer service management, preferably in a similar role or industry.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Strong analytical skills, with the ability to analyze data and make informed decisions.
  • Ability to work independently and as part of a team, with a focus on delivering results-oriented solutions.
Benefits
  • A competitive salary range: €25,000 - €35,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and supportive work environment, with opportunities to collaborate with colleagues from diverse backgrounds.
How to Apply

If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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