Order Management Coordinator

Há 4 dias


Lisboa, Lisboa, Portugal Bose Tempo inteiro

Company Overview:

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Bose is a leading audio equipment manufacturer dedicated to improving sound quality for nearly 60 years. We believe that sound matters most and strive to make a difference in people's lives through our innovative products.


Job Description:

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We are seeking an Order Management Specialist to join our Global Order Management Team. As an expert in order management, you will be responsible for processing orders inquiries for Bose Direct consumers in the Americas, Europe, and Australia/New Zealand. You will provide exceptional customer service while maintaining efficiency and driving continuous improvement.


Key Responsibilities:

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• Manage external and internal B2C and B2B orders with accuracy and efficiency

• Analyze customer KPIs and leverage system solutions to automate standard processes

• Drive continuous improvement to maximize efficiency and reduce costs

• Process high-volume orders daily with precision and speed

• Communicate risks and participate in mitigation plans

• Proactively identify blockers and customer impacts to resolve obstacles

• Lead the development and integration of best practices within the team


Requirements:

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• Bachelor's Degree in Business, Finance, Operations, Supply Chain, or equivalent experience

• 2+ years of experience in Order Management

• Strong analytical skills and ability to manage multiple priorities

• Knowledge of supply chain, distribution, and sales processes

• Excel, Power BI, and Office proficiency

• Previous experience with SAP, CRM, EDI, or related enterprise software


Estimated Salary: $65,000 - $90,000 per year

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Benefits:

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Bose offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


About Us:

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Bose is committed to creating an inclusive and diverse work environment where everyone feels empowered to contribute their best work. We celebrate different perspectives and experiences and strive to create a workplace that reflects the communities we serve.



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