IT Support Specialist, EMEA Market

2 semanas atrás


Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro

We're seeking a highly skilled IT Support Specialist to join our Customer Support Team in Porto. This is an exciting opportunity to deliver exceptional customer experiences and support the growth of our company.

About TeamViewer

At TeamViewer, we harness the potential of cutting-edge technologies to push the boundaries of innovation and shape the future of digitalization. Our team of over 1,500 employees spans different continents, cultures, and disciplines, and we celebrate the unique perspectives and talents each individual brings to the table.

Job Description

This role involves providing technical and accounting support to existing customers based in EMEA and other English-speaking countries via phone, email, and live chat. You will work closely with the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Key Responsibilities
  • Provide technical and accounting support to customers via various communication channels
  • Work collaboratively with the Customer Support team to resolve customer issues
  • Develop strong relationships with customers to ensure excellent customer satisfaction
Requirements

To succeed in this role, you should have:

  • At least 1 year of work experience in a related field (customer service/sales)
  • Native or near-native level of English (C1 minimum)
  • Knowledge of Spanish or French, both spoken and written (mandatory)
  • Strong communication skills and passion for working with people
  • Excellent problem-solving skills, ability to take ownership of work assigned, and deliver results timely, reliably, and correctly
  • Good presentation skills, with a high level of attention to detail
  • Ability to work independently while collaborating with remote teams in a fast-paced environment
  • Good technical skills, proficiency in Internet-related applications, good experience with Windows, Mac, and Linux operating systems
  • Experience with ticketing systems such as Jira and Freshdesk is an advantage
What We Offer

We offer a competitive salary range between €40,000 - €60,000 per year, depending on your level of experience and qualifications. Other benefits include:

  • Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Public transport-friendly office
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country
  • Open door policy, no dress code rules, frequent all-hands
  • Hybrid work time with up to 50% home office

We celebrate diversity as one of our core values, and we welcome applicants from diverse backgrounds.



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