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We are seeking a highly skilled Technical Support Engineer to join our team at Microsoft.
This is a fantastic opportunity for someone who enjoys working in a dynamic environment and has a passion for delivering customer success.
Responsibilities- Owning, investigating, and solving customer technical issues while collaborating within and across teams.
- Leading or participating in building communities with peer delivery roles and sharing knowledge where appropriate.
- Developing specific technical and professional proficiency to enable resolving customer issues through training and readiness.
- Identifying potential product defects and escalating them appropriately to contribute to Microsoft product improvements.
- Hands-on experience in technical support, technical consulting, or information technology experience.
- Experience in a global customer service environment resolving complex technical issues.
- Working on sys-admin, active directory, etc., and SCCM- Config Manager experience/Cloud experience as an added advantage.
- Fluent in English language (reading, writing, and speaking) and knowledge of additional languages as an added benefit.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
This role offers the flexibility to work up to 50% from home and the chance to accelerate your career growth, hone your problem-solving, collaboration, and research skills, and develop your technical proficiency.
Microsoft's mission is to empower every person and organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
