Remotely-Based German Customer Support Specialist
1 semana atrás
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative in Braga, Portugal. The successful candidate will provide exceptional customer support via phone, email, and chat in German.
About the RoleThis is an excellent opportunity for individuals who possess strong communication skills and a passion for delivering outstanding customer experiences. As a Customer Service Representative, you will be responsible for resolving customer inquiries, providing product information, and ensuring that customers receive timely and effective solutions to their issues.
Key Responsibilities:- Customer Support: Provide clear and friendly support to customers via phone, email, and chat in German.
- Issue Resolution: Resolve customer complaints and issues efficiently and effectively.
- Record Keeping: Maintain accurate records of customer interactions.
- Team Collaboration: Work collaboratively with the team to improve customer satisfaction and experience.
To be successful in this role, you will need to have:
- Fluency in German: Fluency in spoken and written German is essential for this role.
- Basic English Skills: Basic English skills are required to communicate with the team.
- Positive Attitude: A positive attitude and willingness to learn are essential qualities for success in this role.
- Flexibility: Flexibility to work rotating shifts, including nights and weekends, is required.
We offer a competitive salary and benefits package, including:
- Competitive Salary: €23,000 - €28,000 per year, depending on experience.
- Flexible Working Arrangements: The opportunity to work remotely with flexible shifts.
- Ongoing Training and Development: Ongoing training and development opportunities to help you grow and succeed in your career.
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