Customer Service Team Lead EMEA

Há 1 mês


Lisboa, Lisboa, Portugal Syensqo Tempo inteiro
Job Description

Syensqo is a science company that develops innovative solutions to enhance the way we live, work, travel, and play. We bring together great minds to push the limits of science and innovation for the benefit of our customers. As a Customer Service Team Lead for the EMEA region, you will play a key role in ensuring the day-to-day operational execution of the Sales process.

Key Responsibilities:

  • Lead the Customer Service team in the EMEA region to ensure effective delivery of service to all levels of internal and external customers.
  • Work with the Customer Service Manager to identify and implement improvements in daily operational processes.
  • Manage the day-to-day activities of a team of Customer Service Representatives (CSRs), ensuring they are appropriately trained.
  • Ensure customer satisfaction and effective delivery of service to all levels of internal and external customers.
  • Own specific aspects of Continuous Improvement and other projects as defined by Supply Chain strategies to solve complex situations.

Requirements:

  • 2-4 years of experience in a similar role.
  • Bachelor's degree in a relevant subject.
  • Confirmed supervisory and people management experience.
  • Fluent/Native English.
  • Excellent communication, coordination, initiative, and collaboration skills.
  • Acute customer centricity.
  • Ability to manage projects.
  • Microsoft Excel / Google Suite proficiency.
  • SAP and SalesForce knowledge preferred.

What We Offer:

  • Competitive salary.
  • Health insurance.
  • Life insurance.
  • 16 weeks of maternity/paternity and co-parenting leave.
  • Training Platform for all employees.
  • Free language courses (24 languages available).
  • Free Well-Being sessions (physical and psychological).

About Us:

Syensqo is a global company with a diverse team of over 13,000 associates. We develop groundbreaking solutions that enhance the way we live, work, travel, and play. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food, and consumer goods, planes, cars, batteries, smart devices, and healthcare applications. We value diversity and promote unity, not uniformity. We invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability, or identity.



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