Customer Service Representative with German

2 semanas atrás


Porto, Porto, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Are you a skilled customer service professional fluent in German and English? Do you have experience handling customer inquiries and providing top-notch support?

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Wibit Consulting & Services (WibitCS). As a key member of our client-facing team, you will play a crucial role in delivering exceptional customer experiences.

Key Responsibilities:

  • Handle incoming customer contacts via phone, chat, and email, responding to inquiries, resolving issues, and providing product information.
  • Utilize effective communication skills to ensure customers receive accurate and complete information, exceeding their expectations.
  • Present our product range in a sales-oriented manner, supporting central marketing campaigns.

Requirements:

  • Fluent German language skills (C2 level) and excellent English language skills (minimum B2 level).
  • Ability to listen actively, identify customer needs, and apply expertise to resolve issues in the first contact.
  • Strong problem-solving skills and ability to work well under pressure.

What We Offer:

  • A relocation package to support your move to Portugal.
  • A competitive salary range of €35,000 - €45,000 per annum, depending on experience.
  • Two weeks of comprehensive training plus one week of on-site nesting to ensure a smooth transition.
  • A dynamic and creative team environment with opportunities for growth and development.
  • A generous food voucher scheme and access to guidance and tools to help you reach your full potential.


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