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About Us
At Microsoft, we're driven by a growth mindset and a passion for innovation. Our mission is to empower every person and organization on the planet to achieve more.
We're seeking a highly skilled Technical Solutions Architect to join our team. As a key member of our organization, you'll have the opportunity to work with cutting-edge technologies and collaborate with global customers to deliver world-class support experiences.
Job Summary
The successful candidate will be responsible for leading complex technical engagements, driving ownership of issues through resolution, and advocating for Microsoft at the customer CEO/CIO levels. You'll have the ability to analyze problems, develop solutions, and drive resolution of highly complex and escalated issues involving broad and in-depth product expertise.
Responsibilities
- Lead engagement on Microsoft's most technically complex, mission-critical, or politically hot customer issues, and drive ownership of issues through resolution
- Advocate for Microsoft at the customer CEO/CIO levels by providing superior customer service, resulting in continued Microsoft revenue
- Fully capable of using trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs
- Architect solutions to streamline our ability to resolve issues at source code level
- Ability to drive resolution of highly complex and escalated issues involving both broad and in-depth product expertise; may include support of additional products
- Provided actionable feedback to product group, which resulted in improved product quality or supportability, the adoption of supportability tools by the product group, and the use of tools to reduce days-to-solution metrics
Requirements
- Relevant experience driving Engineer Readiness, Product Quality, and Supportability investments across Cloud & On-prem services
- Technical fluency/acumen in Dynamics 365 and cloud technologies
- Demonstrated experience/ability in influencing direct and virtual teams with a broad array of skills to ensure best-in-class customer outcomes
- Product and program development skills and leading project from ideation to implementation while demonstrating clear impact
- Create clarity for teams, translating complex ideas and issues into clear and consumable strategy for technical products
- Relevant Bachelor's degree or experience commensurate with job expectations for this leadership position is required
Benefits
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Salary Range: $150,000 - $200,000 per year, depending on location and experience.
