Technical Support Specialist with Greek Language Expertise

Há 1 mês


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a skilled Customer Support Agent to join our team at Cross Border Talents. This is an exciting opportunity for individuals who are passionate about providing top-notch support and working with renowned worldwide brands.

The successful candidate will be responsible for delivering exceptional service to clients, handling customer inquiries, and resolving issues in a timely and empathetic manner. To excel in this role, you should have strong communication skills, fluency in Greek (native level), and good knowledge of English (B2 level).

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries
  • Provide accurate data input on consumer enquiries, questions, and feedback
  • Troubleshoot using open questions, support documents, and system training
  • Offer recommendations for common problems or frequently asked questions

Requirements:

  • Fluency in Greek (Native)
  • Good knowledge of English (B2 level)
  • Typing Speed: 25 words per minute
  • Availability to work in rotating shifts
  • Good computer skills
  • Previous experience or contact with clients
  • Excellent communication skills
  • Good listening and empathy skills
  • Good time management skills
  • Team spirit and flexibility

What We Offer:

  • Competitive salary range €22,000 - €28,000 per year, depending on experience
  • Meal vouchers
  • Fixed-term, renewable employment contract
  • Private health insurance after 6 months of contract signature
  • Sports activities and other benefits

This role is ideal for individuals who enjoy working in a dynamic environment, prioritizing tasks effectively, and providing excellent support to clients. If you are a motivated and detail-oriented professional with a passion for customer service, we encourage you to apply.


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