Customer Service Representative
3 semanas atrás
**About Us**
We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our commitment to innovation, diversity, and inclusion has earned us awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."
**Job Summary**
We're seeking a talented Customer Service Representative to join our team in Portugal (Remote). As a key member of our customer support team, you'll play a vital role in ensuring exceptional customer experiences. If you have excellent communication skills, empathy, and a passion for the entertainment and media industry, we'd love to hear from you.
**Responsibilities**
In this exciting role, you'll:
- Assist customers through phone and/or chat regarding their inquiries
- Provide account and application support to customers concerning software functionality
- Offer technical support and troubleshooting of system configurations and network settings
- Deliver accurate and real-time answers to customers' inquiries
- Contribute to creating brand engagement for our clients
**Requirements**
To be successful in this role, you'll need:
- A high level of Spanish, Portuguese, and English (oral and written)
- A passion for the entertainment and media industry
- Excellent communication skills coupled with empathy and team spirit
- Familiarity with digital streaming services and devices
- A positive and can-do attitude
**What We Offer**
In return for your hard work and dedication, we offer:
- A competitive salary: €25,000 - €30,000 per annum (based on experience)
- A performance bonus structure
- Full-time contract with indefinite duration
- Remote work opportunities in Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
**Join Our Team**
We're an equal-opportunity employer committed to providing a diverse and inclusive workplace. If you're passionate about delivering exceptional customer experiences and growing with a dynamic company, apply today
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