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Customer Retention Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Pager Tempo inteiro

PagerDuty Overview

We empower teams of all kinds to do the critical work that moves business forward through our digital operations management platform. Our solution revolutionizes how critical work gets done, compressing costs, accelerating productivity, winning revenue, sustaining seamless digital experiences, and earning customer trust.

About the Job

This is an exciting opportunity to play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment. You will own the subscription renewal process for an assigned portfolio of customers, ensuring contract retention and customer satisfaction.

Main Responsibilities

  • Manage the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  • Partner with internal teams to execute success strategies that drive software adoption and business value.
  • Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
  • Collaborate with cross-functional teams to ensure smooth renewal execution.

Requirements

  • Proven track record in renewals, account management, customer success, inside sales, or a similar role.
  • Excellent communication and interpersonal skills, with the ability to engage effectively via phone, email, and web meetings.
  • Self-driven and proactive, with the ability to work both independently and as part of a team.
  • Experience managing customer relationships and executing strategies to increase retention and revenue.