Technical Support Specialist
Há 3 dias
Unlock the Potential of Data Privacy with Usercentrics
About UsUsercentrics is a global leader in data privacy and privacy-led marketing solutions. Our vision is to empower a thriving digital ecosystem by helping companies create a healthy balance between data-driven business and privacy compliance.
Job OverviewWe are seeking an experienced Technical Support Specialist to join our team in Lisbon, Portugal. As a hybrid worker, you will spend 3 days per week working from home and collaborate with our team members on site.
Key Responsibilities:- Provide exceptional technical support to our customers through Zendesk
- Handle technical escalations from the support team
- Qualify, report, and track bugs as well as feature requests through Jira
- Debug issues and fix them or escalate to our developers and work closely with them until resolution
- Software engineering background (self-taught or by education)
- First hands-on experience with web technology (Javascript, HTML, and CSS)
- Attention to detail and relentless in getting to the bottom of issues
- Knowledge and experience of working with Google Tag Manager
- Familiarity with browser debugging and different browsers
- A competitive salary of €60,000 - €80,000 per year, depending on your level of experience
- A hybrid work environment that allows you to balance your work and personal life
- The opportunity to work with a fast-growing, diverse, and international team of tech enthusiasts
- Regular team events and social activities to foster a positive and vibrant company culture
- A comprehensive benefits package, including a personal development budget and job-related language courses
In return for your expertise and passion, we offer a competitive salary of €60,000 - €80,000 per year, depending on your level of experience. If you are a motivated and detail-oriented individual who is passionate about data privacy and customer support, we encourage you to apply for this exciting opportunity.
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