Mobile Device Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Boardroom Appointments Tempo inteiro

We are seeking a talented Mobile Device Support Specialist to join our team in the EMEA region. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, and chat.

Key Responsibilities:

  • To communicate effectively with customers to understand their needs and resolve any issues promptly.
  • To track and follow up on cases to ensure they are closed efficiently and in a timely manner.
  • To maintain high levels of customer satisfaction by providing excellent support and ensuring that all queries are resolved to the client's satisfaction.
  • To troubleshoot mobile devices and provide technical assistance as needed.
  • To assist customers with account management and password security.
  • To escalate unresolved cases to our 2nd level support team when necessary.

Requirements:

  • Florently in English (minimum C1) and strong communication skills.
  • Prior customer support experience is an advantage.
  • Strong troubleshooting skills and the ability to work in a fast-paced environment.

About Us:

Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy, and Expatriate Mobility. We operate extensively across Africa, EMEA, America, and Europe and have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates worldwide.

Salary Range: €45,000 - €65,000 per annum based on location and experience.



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