Mobile Device Support Specialist
2 semanas atrás
We are seeking a highly skilled Mobile Device Support Specialist to join our team at Boardroom Appointments.
About the RoleThis is a fantastic opportunity for a customer-focused individual with strong technical skills to provide exceptional support to our clients via phone, chat, and email.
The successful candidate will be responsible for troubleshooting mobile devices, managing customer accounts, and escalating unresolved cases to second-level support when necessary.
Key Responsibilities- Communicate effectively with customers to resolve their mobile device-related issues in a timely and efficient manner.
- Provide expert troubleshooting and repair services for hardware-related problems.
- Assist customers in managing and securing their account passwords.
- Escalate unresolved cases to second-level support as needed.
To succeed in this role, you will need:
- Fluency in Czech (minimum C1) and advanced English knowledge.
- Excellent communication and interpersonal skills.
- Prior customer support experience is an advantage, but not essential.
- Strong analytical and problem-solving skills.
As a valued member of our team, you can expect:
- A competitive estimated salary of $45,000 - $55,000 per annum.
- The opportunity to work with a dynamic company that values customer satisfaction.
- A supportive and collaborative work environment.
If you are a motivated and tech-savvy individual with a passion for delivering excellent customer service, please submit your application.
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