Technical Support Agent for Smart Home Devices in Lisbon with Career Growth

4 semanas atrás


Porto, Porto, Portugal Blu Selection Tempo inteiro
Role Overview

We are seeking a skilled Technical Support Agent to join our team in Lisbon. As a key member of our customer experience team, you will be responsible for providing top-notch support to customers via phone, email, and social media.

Salary and Benefits

The compensation package includes a gross monthly salary of €1,100 (paid 14 times) plus a performance-based bonus up to €200 per month. Additionally, you will receive meal vouchers worth €7.23 per workday and reimbursement for some transportation costs.

Job Description

Your responsibilities will include:

  • Providing timely and effective support to customers through various communication channels
  • Documenting case information and ensuring excellent customer satisfaction
  • Adapting the company's voice and tone for interactions across different platforms
Required Skills and Qualifications

To succeed in this role, you should possess:

  • A native German speaker with a good level of English
  • Customer service orientation, good communication skills, and proactivity
  • A team player attitude and willingness to work with diverse nationalities
Benefits and Opportunities

As a Technical Support Agent with our company, you can expect:

  • Fully paid training and professional development opportunities
  • A chance to collaborate with leading brands in a multicultural environment
  • Ongoing career growth and evolution within the company


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