Customer Service Representative
4 semanas atrás
You are looking for a new challenge that will take your career to the next level? Do you want to be part of a dynamic team in a company that works with well-known brands and offers a unique opportunity to relocate to Lisbon, Portugal?
We are seeking a highly motivated Technical Customer Advisor to join our multicultural team in Lisbon. As a Technical Customer Advisor, you will play a key role in providing exceptional customer service to our clients.
**Job Responsibilities:**
- Respond to inbound requests and document relevant case information
- Provide technical support to customers via phone, email, and social media channels
- Adapt the brand's voice and tone for interactions on private and public channels
- Ensure excellent customer satisfaction through friendly and timely responses
**Requirements:**
- You are a native Dutch speaker and have a good level of English
- You are motivated and committed to your work
- You have no troubles with writing in Dutch
- You are a team player and willing to work with many other nationalities
**What We Offer:**
- CDI contract with 3 months trial period
- 40 hours/week, 5 days/week, Monday to Friday (rotating shifts) 8am to 8pm - Saturday and Sunday 8 am to 5 pm
- A competitive package: 1100€ gross/month x 14 months + up to 120€ / month bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
**Additional Benefits:**
- If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
**About Us:
We are Blu Selection, an international Customer Experience Specialist with a global presence employing over 50,000 worldwide. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.
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