Customer Service Representative for Italian-Speaking Clients in Lisbon

Há 18 horas


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

At Cross Border Talents, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Italian-speaking clients.

About the Role

This is an exciting opportunity for a talented individual to provide exceptional support to our clients in Italy, responding to their inquiries via various channels and ensuring timely resolutions to their issues.

The ideal candidate will possess excellent communication skills in English and native or fluent proficiency in Italian (C2 level). Strong problem-solving skills, a positive attitude, and a willingness to learn will be essential in this role.

Key Responsibilities:
  • Provide Multichannel Support: Respond to client inquiries via phone, email, and chat in a professional and timely manner.
  • Troubleshoot and Resolve Issues: Assist clients with product features, order issues, and technical troubleshooting, escalating complex problems to the relevant team when necessary.
  • Maintain Accurate Records: Ensure that accurate records of client interactions are maintained in our CRM system.
Requirements:
  • Languages: Native or fluent in Italian (C2 level), strong communication skills in English (minimum B2 level).
  • No Experience Required: We welcome entry-level candidates who are eager to learn and grow with our company.
  • Positive Attitude: A positive attitude and willingness to learn are essential qualities for success in this role.
  • Location: Ability to work on-site in Lisbon, Portugal.
What We Offer:
  • Competitive Salary: A competitive base salary reflecting the local market standards in Lisbon.
  • Benefits Package: Comprehensive benefits package, including private health insurance, tailored to meet the needs of our employees.
  • Relocation Assistance: For those relocating from outside of Lisbon, we offer relocation assistance to ensure a smooth transition.
  • Paid Training: A comprehensive training program designed to equip you with the skills and knowledge required to excel in your role.
  • Vibrant Work Environment: Join a multicultural and dynamic team, working in a vibrant and supportive environment.
  • Career Growth Opportunities: As part of Cross Border Talents, you will have access to opportunities for career growth and development within our company.

We estimate the salary for this role to be around €35,000 - €45,000 per year, depending on experience. If you are passionate about delivering exceptional customer service and have a flair for languages, please apply now



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