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Technical Expert for Customer Support in Lisbon
2 meses atrás
We are seeking a highly skilled Technical Expert to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities- Provide technical support to customers through various channels, including phone, email, and social media
- Document relevant case information and assist users with pre-sales, general inquiries, and technical support issues
- Adapt our brand's voice and tone for interactions on both private and public channels
- A native level of German and a good level of English
- Ideal background in sales or commerce
- Previous experience in customer service or credit recovery is preferred
- A drive for excellence and professionalism, as well as being an attentive listener and skilled communicator
- Ability to thrive in a fast-paced environment and work collaboratively as part of a team
Our company is a leading international customer experience solution provider, with over 75,000 multilingual employees in over 50 countries. We are committed to delivering exceptional results and providing our employees with opportunities for growth and development.
What We Offer- A competitive salary of €1,100 gross per month (14x payment) + performance bonuses up to €200 per month
- Meal vouchers of €7.23 per workday and reimbursement of some transportation costs
- Private health insurance and dental plan after six months
- Opportunity to live in a multicultural and international environment
- Fully paid training, professional development, and career evolution
Lisbon is a vibrant city with a rich cultural history and a warm climate throughout the year. As a resident of Lisbon, you can enjoy delicious Portuguese cuisine, visit famous cafes, and soak up the city's friendly atmosphere.
