German Language Customer Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are looking for a skilled German language customer support specialist to join our team at Cross Border Talents. As a remote customer service representative, you will be providing high-quality support to customers in Germany and other European markets.

The ideal candidate will have a strong background in customer service, with experience working in contact centers or sales roles. Fluency in German (C2 level) is essential, as well as excellent verbal and written communication skills.

In this role, you will be handling inbound customer queries via phone, email, and chat, providing solutions to customer complaints, and processing bookings and sales. You will also be responsible for maintaining accurate records and reporting on performance metrics.

Shift Schedule:

Monday to Friday: 08:00h - 18:00h

Saturday & Sunday: 08:00h - 17:00h

Occasionally, availability until 19:00h. Two rotating days off per week.

To succeed in this role, you will need to possess excellent multitasking and problem-solving skills, as well as the ability to work effectively in a remote team environment. Additionally, a valid EU member state passport or residence permit for Portugal/certificate of temporary protection for refugees is required.

This is a full-time opportunity with a competitive salary of €1,100/month, plus the potential for sales bonus up to €120.00. The role includes an initial paid training period, and all work will be done remotely from Portugal.

Key Requirements:

  • Fluent German (C2 level)
  • Previous customer service experience (contact center or similar)
  • Digital literacy and problem-solving skills
  • Strong verbal and written communication skills in German
  • Multitasking ability and high attention to detail
  • Valid EU member state passport or residence permit for Portugal/certificate of temporary protection for refugees

What We Offer:

  • Competitive salary of €1,100/month
  • Potential for sales bonus up to €120.00
  • Full remote work arrangement
  • Initial paid training period


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