Business Process Optimization Expert

1 semana atrás


Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

SAP enables you to bring out your best. Our company culture focuses on collaboration and a shared passion to help the world run better. We build the foundation for tomorrow and create a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. Our highly collaborative, caring team environment focuses on learning and development, recognition for individual contributions, and various benefit options. Our dynamic Adoption Services Center drives top-notch customer engagement, delivering stellar customer experience at scale. To achieve this, we need to ensure customers find quick time to value, adopt applications deeply, achieve desired outcomes, and expand their SAP footprint as part of renewal. The Role: As the CX Solution Value Adoption Advisor, your mission is to focus on value realization through adoption and consumption. You work across the enterprise to drive intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions. You are experienced with E2E business processes, capabilities, and best practices of the solution. You discover and diagnose customers' adoption and consumption opportunities and provide actionable advice on how to leverage SAP's solutions to drive better business value and outcomes. Customer Experience solutions include Marketing, Commerce, Sales, Service, and Customer Data Cloud in combination with BTP, AI, integration, and mobility technologies. Key Responsibilities: Identify and improve under-adopted solutions, processes, and functions. Ensure Adoption Plays are recommended and executed consistently and efficiently. Collaborate with CX and Regional Stakeholders to ensure alignment. Identify, create, and deliver common patterns and needs to drive scale for outreach. Drive continuous improvement and follow a consistent approach. Talk with business stakeholders and influencers about their business goals and how they measure success to identify and advise on business outcome improvements, industry best-practices, innovations, simplifications, and change management needs. Requirements: University degree in computer science, comparable education, or job experience.



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