Customer Support Specialist, Spanish/French Language Expert
Há 1 mês
At TeamViewer GmbH, we're pushing the boundaries of innovation and shaping the future of digitalization. Our diverse team of over 1,500 employees spans different continents, cultures, and disciplines. We celebrate the unique perspectives and talents each individual brings to the table, fostering a dynamic work environment where new ideas thrive.
We're seeking a Customer Support Specialist, Spanish/French Speaker to join our EMEA market team. As a key member of our Customer Support Team, you'll deliver an outstanding customer experience by providing technical and accounting support to our customers based in EMEA and other English-speaking countries.
Your responsibilities will include:
- Providing support to customers via phone, email, and live chat
- Answering inquiries via our ticket system
- Presenting software solutions to customers via online demonstrations
- Working closely with the Customer Support team to deliver a best-in-class experience
To succeed in this role, you'll need:
- At least 1 year of work experience in a related field (customer service/sales, etc.)
- Native (or near-native, C1 minimum) level of English is mandatory
- Knowledge of Spanish or French, both spoken and written, is mandatory
- Strong communication skills and passion for working with people
- Excellent problem-solving skills, ability to take ownership of work assigned, and deliver results timely, reliably, and correctly
- Good presentation skills, with a high level of attention to detail
- Ability to work independently while collaborating with remote teams in a fast-paced environment
- Good technical skills, proficiency in Internet-related applications, good experience with Windows, Mac, and Linux operating systems
- Experience with ticketing systems such as Jira and Freshdesk is an advantage
We offer a great compensation and benefits package, including company achievement bonus and stock-based options, regular salary reviews, and access to our Corporate Benefits platform with many discounts. Our work location is our office in Porto, and we celebrate diversity as one of our core values. We're an equal opportunities employer and are committed to building an inclusive culture where everyone feels welcome and supported.
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