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Customer Support Specialist Spanish/French Speaker
Há 1 mês
About the Role
We are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients across the EMEA region.
The ideal candidate will have a strong background in customer service, excellent communication skills, and a native or near-native level of English. Proficiency in Spanish or French is also essential. We offer a competitive salary package, including great compensation and benefits packages, regular salary reviews, and access to Corporate Benefits platform with many discounts.
Your Key Responsibilities
- Support existing customers based in EMEA and other English-speaking countries with their technical and accounting issues over the phone, via email, and via live chat
- Provide support to our customers by answering inquiries via our ticket system
- Show our software solutions to customers via online demonstrations, presenting functionality that will solve their IT challenges
- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
Requirements
- At least 1 year of work experience in a related field (customer service/sales, etc.)
- Native (or near-native, C1 minimum) level of English is mandatory
- Knowledge of Spanish or French, both spoken and written is mandatory
- Strong communication skills and passion for working with people
- Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably, and correctly
- Good presentation skills, with a high level of attention to detail
- Ability to work independently while collaborating with remote teams in a fast-paced environment
- Good technical skills, proficiency in Internet-related applications, good experience with Windows, Mac, and Linux operating systems
- Experience with ticketing systems such as Jira, and Freshdesk is an advantage
- Determination, enthusiasm, and willingness to learn
What We Offer
- The work location is our office in Porto, which offers public transport-friendly facilities
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages, including company achievement bonus and stock-based options, regular salary reviews
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Hybrid work time with up to 50% home office
Join Our Team
We celebrate diversity as one of our core values and welcome candidates from diverse backgrounds. If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.
Salary Range: €45,000 - €60,000 per annum, depending on experience and qualifications.
