German Customer Service Representative
2 semanas atrás
We are seeking a highly skilled German customer advisor to join our team at Cross Border Talents. As a Junior German Customer Advisor, you will play a crucial role in providing exceptional customer service to our clients.
Job ResponsibilitiesYour key responsibilities will include:
- Responding to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Helping customers with product inquiries, order issues, and technical support.
- Resolving customer concerns efficiently and escalating more complex issues when needed.
- Providing clear and effective solutions to ensure customer satisfaction.
- Recording customer interactions in the CRM system for accurate tracking and follow-up.
To be successful in this role, you will need:
- Fluency in German (C2 level) and good communication skills in English (B2 level or higher).
- Excellent problem-solving skills and the ability to empathize with customers.
- Flexibility to work Monday to Friday, 08:00 AM – 05:00 PM (Portuguese time), including bank holidays.
- Availability to work on-site in Lisbon.
We offer a competitive salary and benefits package, including:
- A competitive salary of €35,000 - €40,000 per annum, depending on experience.
- Private health insurance.
- Paid training to help you succeed in the role.
- A supportive and friendly team environment.
- Opportunities for career development and growth.
The working hours will be Monday to Friday, 08:00 AM – 05:00 PM (Portuguese time), with days off on Saturday and Sunday.
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