Customer Service Representative
2 semanas atrás
David Kennedy Recruitment is proud to partner with a leading Outsourcing/BPO consultancy seeking a skilled German-speaking Customer Service Representative to join their team in Porto, Portugal.
About the RoleThis permanent contract position offers a unique opportunity to work on-site and contribute to the growth of a dynamic company. The successful candidate will be responsible for providing exceptional customer support to German-speaking clients via phone, email, chat, and social media channels.
Key Responsibilities- Deliver high-quality customer service by actively listening, identifying, and resolving customer inquiries and issues.
- Collaborate with other departments, including Sales and Marketing, to ensure seamless communication and process optimization.
- Work closely with merchants to address questions and concerns about products and services.
- C2 level fluency in German (both verbal and written) and minimum B2 level fluency in English.
- Excellent problem-solving skills, with the ability to think critically and resolve complex issues efficiently.
- Able to manage stressful situations effectively and maintain a positive attitude.
- Prior experience in contact centers or customer-facing roles is advantageous.
- Familiarity with technology applications and willingness to learn new tools and systems.
- A competitive salary package, including base salary + bonuses.
- A dynamic and creative work environment with a positive atmosphere.
- M Meal allowance and guidance to reach full potential.
30 calendar days of comprehensive training provided, scheduled Monday to Friday, 08:00 - 17:00.
The estimated annual salary for this role is approximately €34,000 - €42,000 based on industry standards, location, and job requirements.
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