Global Travel Solutions Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About Us

Blu Selection is a renowned international Customer Experience Specialist with a global presence, employing over 50,000 professionals worldwide.

Job Opportunity

We are seeking a highly skilled Global Travel Solutions Specialist to join our team in Lisbon. This role offers a unique chance to contribute to the company's rapid growth and progress within the aviation industry.

Responsibilities
  • Manage customer inquiries effectively in a service-oriented environment.
  • Handle inbound and outbound calls and emails, gathering information to resolve queries.
  • Assist clients with upgrades, rescheduling, bookings, and other services.
  • Converse with clients to understand their needs regarding travel dates, destinations, and packages.
  • Perform booking management tasks, including alteration, cancellation, or creation of new reservations.
  • Manage reservations back-office activities, such as ticket issuance, modification, and cancellation.
Requirements
  • A native level of German and good English language proficiency.
  • Passion for the Travel and Tourism industry, with studies or experience being a significant advantage.
  • GDS experience is a plus.
  • Professional attitude, strong customer service skills, and excellent listening and communication abilities.
  • Ability to learn and develop new skills, with a dynamic and self-motivated mindset.
  • Open-mindedness, teamwork, and willingness to work in an international and multicultural environment.
  • A strong work ethic and commitment to job responsibilities.
  • EU Citizenship or a valid work permit for Portugal.
Compensation

This position comes with a competitive compensation package:

  • Salary: €1,250 gross per month (14 months) + €125 monthly language bonus + up to €100 monthly performance bonus.
  • Meal vouchers: €7.23 per workday.
  • Transportation cost reimbursement.
  • Private Health Insurance and dental plan after six months.
  • Accommodation allowance (€280 per month) for up to 12 months if residing outside Portugal.
  • Reimbursement of initial flight ticket up to €400 after six months if residing outside Portugal.


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