Global Travel Solutions Specialist
3 semanas atrás
Blu Selection is a renowned international Customer Experience Specialist with a global presence, employing over 50,000 professionals worldwide.
Job OpportunityWe are seeking a highly skilled Global Travel Solutions Specialist to join our team in Lisbon. This role offers a unique chance to contribute to the company's rapid growth and progress within the aviation industry.
Responsibilities- Manage customer inquiries effectively in a service-oriented environment.
- Handle inbound and outbound calls and emails, gathering information to resolve queries.
- Assist clients with upgrades, rescheduling, bookings, and other services.
- Converse with clients to understand their needs regarding travel dates, destinations, and packages.
- Perform booking management tasks, including alteration, cancellation, or creation of new reservations.
- Manage reservations back-office activities, such as ticket issuance, modification, and cancellation.
- A native level of German and good English language proficiency.
- Passion for the Travel and Tourism industry, with studies or experience being a significant advantage.
- GDS experience is a plus.
- Professional attitude, strong customer service skills, and excellent listening and communication abilities.
- Ability to learn and develop new skills, with a dynamic and self-motivated mindset.
- Open-mindedness, teamwork, and willingness to work in an international and multicultural environment.
- A strong work ethic and commitment to job responsibilities.
- EU Citizenship or a valid work permit for Portugal.
This position comes with a competitive compensation package:
- Salary: €1,250 gross per month (14 months) + €125 monthly language bonus + up to €100 monthly performance bonus.
- Meal vouchers: €7.23 per workday.
- Transportation cost reimbursement.
- Private Health Insurance and dental plan after six months.
- Accommodation allowance (€280 per month) for up to 12 months if residing outside Portugal.
- Reimbursement of initial flight ticket up to €400 after six months if residing outside Portugal.
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