German Customer Support Specialist
1 semana atrás
We are seeking a highly motivated and customer-focused individual to join our team as a German Customer Support Agent in Lisbon. As a key member of our support team, you will be responsible for providing top-notch service to our clients, resolving their queries, and ensuring their complete satisfaction.
About the RoleIn this role, you will answer inbound calls and respond to customer inquiries in a timely and empathetic manner. You will also maintain accurate records of customer interactions, troubleshoot issues using open questions and support documents, and provide recommendations for common problems or frequently asked questions.
Requirements- Fluency in German (C2 Level or Native)
- Good knowledge of English (B1 level)
- Typing Speed: 20 words per minute
- Availability to work in rotating shifts
- Good computer skills
- Any kind of previous experience or contact with clients
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
As a valued member of our team, you can expect:
- Competitive salary: €25,000 - €30,000 per annum
- Meal vouchers
- Fixed-term, renewable employment contract
- Private health insurance after 6 months of contract signature
- Airport pick-up and administrative assistance with your registration in Portugal
- Reimbursement of your flight expenses
- Accommodation in one of our Client's company's shared apartments
- Free Portuguese lessons, sports activities, and much more
Our client is a global leader in the customer service industry, recognized as an excellent company to work for and one of the best customer service provider companies in Portugal. We value our employees' growth and well-being, offering a dynamic and supportive work environment.
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