Tech Support Specialist
4 semanas atrás
Blu Selection is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
About Our ClientWe are a value-driven, people-first company culture with offices across Europe and the US. We empower sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier.
Salary and BenefitsWe offer a salary of 18,000 euros per year excluding a monthly bonus up to 13%, a daily meal voucher, a shift allowance of 15% on the base salary and 1,500 euros per year for transportation, technology, health or child care, etc.
About the JobAs a Customer Solutions Expert, you will be responsible for providing top-notch support to German-speaking clients. Your responsibilities will include:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Working closely with other departments to ensure customer issues are resolved
To succeed in this role, you will need:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- BASIC knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.)
We offer numerous opportunities for personal and professional growth with internal and external training, flexible working hours, and a hardworking team that knows how to have fun while getting things done.
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