Night Shift Customer Service Representative

Há 1 mês


Porto, Porto, Portugal Host Wise Tempo inteiro

Job Title: Night Shift Customer Service Representative (Porto)

About Us: Host Wise is a property management company in Portugal, driven by a passion for revolutionizing the vacation rental and real estate investment sectors.

We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world.

Our Company Culture: Data and experimentation are key to our success. We encourage continuous learning and growth, collaboration, and enjoyment.

Responsibilities:

  • Manage and get in touch with booking partners and customers to manage all reservations and guarantee the workflow before, during, and after all stays.
  • Provide 1st level support, guidance, and solutions or answers to guests before, during, and after their stay.
  • Receive, assess, prioritize, and resolve customer inquiries to ensure customer satisfaction.

Requirements:

  • Available for working in the night shift (00h00 - 08h00), 5 days a week, including weekends and holidays.
  • Passionate about delivering great service and be guest-focused.
  • Good communication skills in English; further language skills in French or Spanish are a plus.

What We Offer:

  • A competitive salary and benefits.
  • Accelerated career growth.
  • Regular team events.


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