Client Services Manager

2 semanas atrás


Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

**About the Role:**

We are seeking a highly experienced Client Services Manager to join our client's dynamic operations team in Lisbon, Portugal. As a key member of the team, you will be responsible for leading and supporting a team of 6 to 12 employees, ensuring the consistent delivery of exceptional customer service in the international health insurance sector.

**Job Responsibilities Include:**

  • Monitoring and analyzing activity reports to track performance.
  • Ensuring satisfaction for all stakeholders, including policyholders, partners, internal teams, and external customers.
  • Upholding and promoting quality standards across your team.
  • Contributing to process improvements to boost quality, efficiency, and timeliness.
  • Representing the company by preparing and delivering key presentations and meetings.
  • Managing and resolving client complaints in a timely manner.
  • Collaborating closely with sales managers to further enhance client satisfaction.
  • Managing customer relationships within your scope, ensuring proximity, satisfaction, and growth.

**Requirements:**

  • A proven experience in improving customer journeys, client services, or similar roles.
  • Demonstrated experience in a managerial role.
  • Exceptional attention to detail, organizational skills, and a results-oriented mindset.
  • Adaptability, with the ability to build strong, trusted relationships.
  • A collaborative team player with excellent listening skills and a commercial mindset that will drive success in your role.

**What We Offer:**

  • A competitive salary package (€60,000 - €80,000 per year).
  • Additional benefits, including health insurance and annual bonuses.
  • A hybrid work model for a balanced work-life approach.
  • A Monday-to-Friday work schedule, between 8 AM and 7 PM.
  • The opportunity to work for a well-established and reputable company.


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