Luxury Hotel Customer Service Representative
4 semanas atrás
We are seeking a skilled and motivated Luxury Hotel Customer Service Representative to join our team in Lisbon, Portugal.
Job OverviewThis is a full-time opportunity with a fixed-term contract of 40 hours per week, renewable every year. The ideal candidate will have excellent communication and listening skills, be fluent in German, and possess a good level of English.
Key Responsibilities- Provide exceptional customer service by phone, email, and live chat.
- Solve issues encountered during the booking process or loyalty programs.
- Take an active role in finding the right booking and following up on issues during the vacation.
- Offer good solutions including refunds to customers.
- Manage lead generation effectively.
- A fluent level of German (a good level of English would be a plus).
- Able to work in a fast-paced environment with multiple nationalities.
- Excellent communication and listening skills.
- Motivated and committed to work.
- Free accommodation in a shared flat with all bills included (1050€ gross/month).
- Reimbursement of initial flight expenses after 9 months for international candidates.
- Airport pick-up and yearly two-way flight ticket back to your home country within the EU.
- Help with paperwork and opening a bank account upon arrival.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
Living in Lisbon offers a rich cultural history, colorful city views, and a warm climate all year round. Enjoy delicious Portuguese cuisine and famous cafe culture while interacting with a large English-speaking local community and international environment.
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