Technical Support Specialist for Cloudflare's Zero Trust Solutions
Há 4 dias
Company Overview
Cloudflare is a highly ambitious technology company with a soul. Our mission is to help build a better Internet by protecting the free and open Internet.
We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work. We also provide state and local governments with the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
About the Role
We are seeking a Technical Support Specialist to join our Customer Support Team. As a Technical Support Specialist, you will be responsible for providing technical support to customers who use Cloudflare's Zero Trust solutions.
Key Responsibilities
- Provide technical support to customers via phone, email, chat, and social media.
- Serve as a primary point of contact for customers who require technical support.
- Document and maintain technical profiles for customers to ensure a globally consistent and smooth support experience.
- Collaborate with cross-functional resources, such as product, engineering, and customer account teams, to provide world-class dedicated support.
- Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
Requirements
To be successful in this role, you must possess:
- Minimum 8 years of previous experience in a customer-facing team with technical account management or technical support responsibilities.
- Understanding of customer network and application architectures, including VPN and remote access challenges.
- Detailed understanding of workflow from user to application, including hybrid architectures with Azure, AWS, GCP.
- Business acumen of working with Fortune 500 companies and their leadership team.
- Fundamental understanding of how the Internet works, e.g., the OSI Model, Application and Network security, what a proxy is and how it works.
Benefits
Cloudflare offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits, including health insurance, retirement plan, and generous paid time off.
Location
This position is based in Lisbon, Portugal, and requires occasional travel (up to 25% of the time).
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