Customer Support Specialist
Há 7 dias
We offer an excellent remuneration package based on experience, skills and performance. Our team is committed to delivering honest and personal recruitment solutions.
At Jujur, transparency is key. We take the time to understand your needs and provide a fair and dignified approach. Our team is dedicated to finding the best candidates for our clients and ensuring customer satisfaction.
Job Description:
- Communicate with customers using various channels (telephone, email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
Requirements:
- Native / fluent in German, both oral and written. Fluent in English (at least B2 level)
- Experience working in customer centre, preferably within social media community
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
Benefits:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 19:00 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
Estimated Salary: €25,000 - €35,000 per year, depending on experience
-
Digital Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
-
Customer Service Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiro**Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.About the Role:As a Customer Support Specialist, you will be responsible for delivering...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistAt RoomRaccoon, we're looking for a skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients across Europe, USA, and Africa.Key Responsibilities: Provide high-quality assistance to clients via email, phone, and...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Work International Tempo inteiroCustomer Support SpecialistWork International is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for handling customer inquiries and issues in a friendly and professional manner via email, chat, and phone.Key Responsibilities:Provide excellent customer...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroJob Title: Customer Support SpecialistAbout the Job:We are working with a leading multinational technology business to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon. The successful candidate would support customers who own a premium membership of a streaming platform.Key Responsibilities:* Communicate with customers via...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal SupportYourApp Tempo inteiroAre you passionate about delivering exceptional customer experiences?We're looking for a skilled Customer Support Specialist to join our team at SupportYourApp, a leading Support-as-a-Service company.As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our clients via various communication channels.Key...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistRoomRaccoon is seeking a highly skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and retention.Key Responsibilities:Provide professional, personalized support to clients via...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAbout the Role:We are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.Key Responsibilities:Provide top-notch customer support and assistance in European PortugueseDevelop and...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroCustomer Support SpecialistA challenging opportunity has arisen for a Customer Support Specialist to join our team at Adecco Prestação De Serviços, Lda. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to clients via phone, email, or chat. You will work closely with our team to resolve...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistRoomRaccoon is seeking a highly skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you will be responsible for providing exceptional support to our Benelux clients.Key Responsibilities:Provide professional, personalized responses to client queries via email, phone, and online...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistAt RoomRaccoon, we are seeking a highly skilled Customer Support Specialist to join our global team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide professional, personalized responses to...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Speakit Tempo inteiroCustomer Support SpecialistWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in German.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at RoomRaccoon. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and retention.Key Responsibilities:Provide professional, personalized support to clients via...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroJob DescriptionWe are seeking a talented and experienced customer support specialist to join our team at Get The Job. As a customer support specialist, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and chat.Your primary goal will be to resolve customer complaints and issues in a...
-
Customer Support Specialist
Há 7 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroBuscojobs Portugal is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have native or fluent German language skills and excellent communication abilities in English (at least B2 level).We offer an excellent remuneration package based on experience, skills, and performance. As a customer...
-
Customer Support Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiroDutch/Flemish Customer Support Specialist Role SummaryThis position involves providing high-quality customer support to a diverse client base, with a primary focus on resolving issues and ensuring customer satisfaction.Key Responsibilities:Assist customers through various communication channels, including phone, email, and chatIdentify and troubleshoot...
-
Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal I-Hire Agency Tempo inteiroAt I-Hire Agency, we are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a French-speaking Customer Support Agent, you will be responsible for providing exceptional customer service to clients who own a premium membership of a streaming platform.Key Responsibilities:Communicate with customers through various...
-
Hebrew Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Talent Trail Tempo inteiroJob Title: Hebrew Customer Support SpecialistJob Description:We are seeking a highly skilled Hebrew Customer Support Specialist to join our team at Talent Trail. As a Hebrew Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in Hebrew, via phone, email, and chat. You will be required to communicate...
-
Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroKey Responsibilities:We're looking for a Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you'll be responsible for providing high-quality service to ensure a superior customer experience.Key Responsibilities:Assist customers via phone, email, and chat with all their queries related to orders, subscriptions, and...