Customer Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We offer an excellent remuneration package based on experience, skills and performance. Our team is committed to delivering honest and personal recruitment solutions.

At Jujur, transparency is key. We take the time to understand your needs and provide a fair and dignified approach. Our team is dedicated to finding the best candidates for our clients and ensuring customer satisfaction.

Job Description:

  • Communicate with customers using various channels (telephone, email and chat)
  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all job-related administrative forms

Requirements:

  • Native / fluent in German, both oral and written. Fluent in English (at least B2 level)
  • Experience working in customer centre, preferably within social media community
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time

Benefits:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 19:00 PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation

Estimated Salary: €25,000 - €35,000 per year, depending on experience


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