German Speaking Customer Service Representative
Há 7 dias
Cross Border Talents is collaborating with a leading banking partner to fill a Customer Service Specialist position in Porto. As a native German speaker with strong English skills, you will be the single point of contact for the bank's clients, helping them resolve inquiries through email and chat. This role is vital in supporting the digital banking experience, and you will play an important part in ensuring customer satisfaction.
Key Responsibilities:- Handle customer inquiries via inbound chat and email regarding online banking portals.
- Assist with navigation, product information, marketing campaigns, and bank services.
- Provide first-class customer support by managing card blocking, ordering duplicates, processing forms, and PIN/TAN orders.
- Forward complex issues to the appropriate consultants, branches, or departments.
- Offer proactive solutions to enhance customer service and improve user experience.
- Mediate any concerns to ensure a smooth customer journey and gather feedback for quality management.
- Support the scheduling of appointments and assist in central marketing campaigns.
- 4 weeks total: 2 weeks of comprehensive training followed by 2 weeks of nesting.
- Full support during the onboarding process to ensure you succeed in your role.
- Native German speaker with strong English (B2) proficiency.
- Customer service experience is a plus, but not requiredwhat we value most is your dynamic, proactive attitude.
- Excellent communication and problem-solving skills.
- Ability to work effectively within a fast-paced, collaborative environment.
- Work for a trusted and innovative banking partner.
- Enjoy a competitive salary package and benefits tailored for your needs.
- Relocation support for international candidates to ease your move to Portugal.
- Grow within a dynamic, international team committed to delivering top-tier customer service.
Apply today and start your journey with us in beautiful Porto.
Salary & Benefits:- Base Salary: 950EUR (paid 14 months).
- Performance Bonus: Up to 200.
- Fixed Language Bonus: 450EUR for your German proficiency.
- Meal Allowance (net): 167.86EUR.
- Permanent contract with a clear path for growth and career development.
- From Outside Portugal: Reimbursement of airfare (up to 700 after 90 days).
- From Inside Portugal: Reimbursement of travel costs (up to 150 after 90 days).
- Accommodation:
- From outside Portugal: Hotel room for 28 days.
- From inside Portugal: Hotel room for 15 days.
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