Customer Solutions Expert French Language Specialist
Há 3 dias
About the Role
We are looking for a Customer Solutions Expert who is fluent in French to join our support team in Lisbon. As a key member of our team, you will work closely with our support team to provide exceptional customer service and support to our clients.
- Provide timely and personalized support to customers via live chat and telephone
- Collaborate with our product management and engineering teams to stay up-to-date on Pipedrive's latest features
- Identify and resolve customer issues in a timely and effective manner
- Assist in the growth of Pipedrive by turning existing and new customers into loyal fans
Requirements
- Fluency in spoken and written French and English
- At least one year of experience working in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and chat with several customers simultaneously
- Some knowledge of sales, for example, leads, opportunities, deal tracking and reporting
- Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
- Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.
Why Pipedrive?
- A value-driven work environment where people come first
- A lively bunch of colleagues from over 50 different countries
- A world-class working environment full of nice perks and some more
- Freedom to execute your ideas with a passionate and motivated team
- Flexible working hours as long as you're there for your team members
- Lots of room for personal and career development
Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.
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