Customer Success Manager: French Speaking
3 semanas atrás
Join RoomRaccoon, a leading hotel management system provider, and empower our customers in the French market to unlock their full potential. As a Customer Success Manager, you will be the primary point of contact for hoteliers, fostering strong relationships and driving growth through our ecosystem.
**Key Responsibilities:**
* Identify upsell opportunities by understanding customers' evolving needs and objectives.
* Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
* Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers.
* Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.
**Customer Engagement and Relationship Building:**
* Proactively engage with hoteliers to understand their business goals, challenges, and objectives.
* Serve as the primary point of contact, fostering strong relationships with key stakeholders.
* Conduct regular check-ins and reviews with customers to monitor progress and satisfaction levels.
* Identify opportunities to optimise and enhance hoteliers' experiences based on feedback and usage patterns.
**Customer Retention Strategies:**
* Develop and execute strategies to proactively address customer concerns and mitigate churn risks.
**Requirements:**
* Strong understanding of the French market and hotel operations.
* Excellent communication and relationship-building skills.
* Ability to work independently and as part of a team.
* Strong analytical and problem-solving skills.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.
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