Insurance Advisor
Há 6 dias
We are seeking a skilled Insurance Advisor to join our team in Lisbon. As an Insurance Advisor, you will play a crucial role in providing exceptional customer support and ensuring seamless insurance processes.
Key Responsibilities- Handle Dutch-language inbound customer inquiries via phone, chat, and email regarding various insurance topics
- Respond to emails and send documents, information, contracts, etc.
- Document relevant case information in the internal ticketing system
- Process claims or cancel inquiries
- Electronically archive successfully completed cases
- Review and update customer data or similar changes
- Ensure excellent customer satisfaction
- Represent the company's values and maintain a good reputation
To succeed in this role, you should have:
- Dutch native language skills + English language skills at B2 level
- Excellent written and verbal communication skills
- Experience in troubleshooting and resolving customer issues is advantageous
- Patience and empathy to accurately understand customer inquiries
- Ability to handle all data and personal information with the highest level of confidentiality
- Proactive, self-motivated, and a great team player
- Competitive salary (€25,000 per year) + monthly performance bonus + meal allowance + transportation subsidy
- Fixed working hours from Monday to Friday
- Relocation package: flight reimbursement and accommodation for 12 months, as well as administrative support
- Private health insurance with dental plan
- Growth opportunities and possibilities for an international career
- Working in a diverse environment with people from over 15 nationalities
Lisbon is a vibrant city located near the Atlantic Ocean, offering great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. The city enjoys a warm climate for most of the year, making it a popular destination for Europeans and expats alike.
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