Insurance Industry Customer Support Specialist for Romanian Speakers

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About Webhelp

Webhelp is a global business process outsourcing (BPO) company that delivers innovative solutions to its clients. As a multinational organization, we offer our employees the opportunity to be part of a diverse and dynamic team.

Our Team

We have over 120,000 employees from more than 140 locations in 60 countries. Our team consists of game-changers who are passionate about making a difference in the world.

About the Role

We are seeking a highly skilled Romanian-speaking Customer Support Advisor to join our team in Lisbon, Portugal. As a customer support advisor, you will be responsible for providing exceptional service to our clients via telephone or chat. Your primary goal will be to resolve customer inquiries in a timely and professional manner.

Your Responsibilities

  • Respond to customer inquiries via phone or chat
  • Process customer requests through our client policy administration system
  • Index and electronically archive documents using our document management tool
  • Handle policy change requests and update payment details
  • Make claims and cancel requests

What We Offer

We offer a competitive compensation package, including a strong salary of €12,000 per year, plus bonus opportunities. You will also receive a monthly meal allowance paid in voucher card, private health insurance, and access to our modern amenities and discounts in local businesses.

Requirements

  • Native or proficient in Romanian (C2) and fluent in English (B2)
  • Previous customer experience is an asset
  • Excellent verbal and writing skills, with a formal and diplomatic stance
  • Proactive, self-motivated, and a great team player
  • Non-EU resident with a valid work permit

Why Join Us?

We promote inter-company mobility and offer relocation packages and accommodation guarantees for our employees. You will have the opportunity to work in a diverse environment with people from over 75 nationalities and benefit from our career development programs and mentoring.



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