Helpdesk Specialist
3 semanas atrás
Job Title: Helpdesk Specialist
Job Summary:
We are seeking a skilled Helpdesk Specialist to join our team at Emerging Travel Group (Italy). As a Helpdesk Specialist, you will be responsible for providing technical support to our internal users, troubleshooting hardware and software issues, and maintaining our IT infrastructure.
Key Responsibilities:
- Combining first and second-line internal IT support
- Internal users and corporate office equipment support
- Office infrastructure support
- Administering internal company services
- Handling, escalating, and tracking requests in the internal ticket system
- Managing IT assets (laptops, accessories, software licenses, etc.)
- Setting up workstations for employees
- Interacting with services and hardware suppliers
- Performing module-level repairs on laptops (we use Lenovo and Apple)
- Keeping up-to-date troubleshooting and knowledge base documentation
Requirements:
- General understanding of Active Directory domain services and experience in basic user and computer object operations
- General understanding of computer networks (both physical and virtual) and troubleshooting skills
- Basic skills in administering and troubleshooting Windows 10/11 and modern versions of macOS
- Troubleshooting hardware-related issues
- Ability to work with supporting documents from suppliers
- Experience in writing user and technical documentation
- Experience with video conferencing systems with conference room functionality (Google Meet, Zoom Rooms, Microsoft Teams, Logitech Lifesize, etc.) at helpdesk level
- Experience with cloud workspaces (Google Workspace, etc.) at helpdesk level
- Fluent in Russian and advanced level of English. Portuguese will be a plus
What We Offer:
- Interesting and ambitious tasks that will take you to the next professional level
- Complex and innovative product
- Career growth opportunities and a corporate culture that encourages professional development
- Ambitious team of experienced professionals
- Learning: access to English lessons, seminars, training and conferences. If you want to participate in a conference, we will help to organize it
- We also have innovative AI-based tools (bot and coding companion) that help solving work tasks
- Corporate discounts on hotels and other services
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