Customer Service Team Leader

2 semanas atrás


Lisboa, Lisboa, Portugal TD SYNNEX Tempo inteiro

About the Role

At TD SYNNEX, we are dedicated to delivering exceptional customer service and driving business growth. We are seeking a highly skilled and motivated Customer Service Team Leader to join our team in Lisbon, Portugal.

Key Responsibilities

  • Lead and motivate a team of customer service representatives to achieve high service standards and cultural alignment with local Portuguese values.
  • Manage a portfolio of assigned top clients, including key retail accounts, ensuring daily operational support and handling complex issues.
  • Collaborate with internal departments and local organization to improve service processes and procedures.

Requirements

  • 1 to 3 years of relevant customer service experience, preferably with supervisory responsibilities.
  • Strong organizational, analytical, and communication skills, with the ability to create and present data-driven insights.
  • Proficiency in Portuguese is required, with English and Spanish skills preferred.

What's In It For You?

  • Elective benefits tailored to your country to best accommodate your lifestyle.
  • Grow your career through formal programs on leadership and professional development.
  • Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.


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