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Customer Support Specialist

At TeamViewer GmbH, we're seeking a highly skilled Customer Support Specialist to join our dynamic team. As a key member of our support team, you'll play a vital role in delivering exceptional customer experiences and ensuring our customers receive top-notch support.

Responsibilities:
  • Provide timely and effective support to customers via phone, ticket, and chat, addressing technical and accounting issues.
  • Conduct online demonstrations of our software solutions, showcasing their functionality and benefits to customers.
  • Identify customer needs and escalate requests to our sales department, ensuring seamless handovers.
  • Collaborate closely with the Customer Support team to deliver a best-in-class experience for our customers.
Requirements:
  • University degree in economics or relevant vocational education, such as commercial or technical training.
  • Fluency in Dutch and English is mandatory; additional languages like French, Portuguese, and Spanish are a plus.
  • At least some experience working with customers and/or in sales, including internships.
  • Determination, enthusiasm, and a willingness to learn.
  • Strong communication skills and a passion for working with people.
What We Offer:
  • Onsite onboarding in our HQ office for a smooth start.
  • Great compensation and benefits packages, including a company achievement bonus and stock-based options.
  • Public transport-friendly office and access to our Corporate Benefits platform with many discounts.
  • Regular team events and company-wide celebrations.
  • Hybrid and flexible work time with up to 50% home office.
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country.

We celebrate diversity as one of our core values and are committed to building an inclusive culture where everyone feels welcome and supported. Join us and drive one of the C-A-R-E initiatives together with our team