Customer Service Representative, European Operations

Há 3 dias


Braga, Braga, Portugal Jl Talent Partners Tempo inteiro
About the Role

We are seeking a highly skilled Customer Service Representative to join our client's team in Portugal.

Key Responsibilities:
  • Provide exceptional customer support via phone and email on a range of issues;
  • Offer accurate, valid, and complete information by utilizing the right procedures;
  • Ensure timely resolution and response for customer queries;
  • Built meaningful relationships with customers through courteous, friendly, and professional communication;
  • Meet and exceed customer service quality goals, compliance regulations, and productivity targets;
  • Create an amazing customer experience that people value and we are proud of;
What We Offer
  • A competitive salary package, including a performance bonus;
  • The possibility of working from home;
  • Health coverage and private health care benefits;
Requirements
  • C2 German language proficiency;
  • B2 English language proficiency;
  • Ability to resolve customer concerns and create a seamless customer experience;
  • Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices;
  • EU citizenship or residence card/manifest of interest;
Estimated Salary: €45,000 - €60,000 per annum

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