Customer Support Representative with Relocation Assistance
Há 1 mês
Are you a motivated and customer-focused individual looking for a new challenge? We have an exciting opportunity for a Customer Support Representative with Relocation Assistance to join our team in Lisbon, Portugal.
As a Customer Support Representative, you will be responsible for providing world-class service to our clients, answering their queries, and ensuring their satisfaction. You will work on projects with top prestigious and worldwide brands, identifying issues, and providing solutions.
Key responsibilities include:
Answering incoming queries from customers
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Being a team player and participating in the success of the team and project
Requirements:
Native level of German and at least a B1 level of English
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required)
What's in it for you?
Type of Contract: A fixed-term contract that is renewable every year
Working Hours: Full time on rotating shifts (depending on the project)
Training: Have a kick-start in your career with the intensive training that the company offers to their new employees
Salary Conditions: You have 2 options: a) Including free accommodation (shared flat, all bills included): 1100€ gross/month b) Excluding accommodation: 1300-1600€ gross/month
Relocation Package for International Candidates: Reimbursement of your initial flight expenses after contract signing, airport pick-up, yearly two-way flight ticket back to your home country (within the EU), help in paperwork, opening a bank account, etc. upon your arrival
Extra Perks: Private health insurance after 6 months of contract which is extra to the standard insurance, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company, Portuguese public holidays and 22 days of paid holidays
Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team, including talents from more than 80 nationalities all over the world? Because they are looking for you
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