Customer Support Representative with Relocation Assistance
Há 1 mês
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative with Relocation Assistance. As a key member of our customer service team, you will be responsible for providing world-class support to our clients, working on projects with top prestigious and worldwide brands.
Key Responsibilities:
- Answering incoming queries from customers
- Identifying issues and providing solutions
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
Requirements:
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Having a drive for excellence and professionalism
What We Offer:
- A fixed-term contract that is renewable every year
- Full-time working hours on rotating shifts (depending on the project)
- Intensive training to kick-start your career
- Salary conditions: 1100€ gross/month including free accommodation or 1300-1600€ gross/month excluding accommodation
Relocation Package:
- Reimbursement of your initial flight expenses after contract signing
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon your arrival
Extra Perks:
- Private health insurance after 6 months of contract
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
- Portuguese public holidays and 22 days of paid holidays
About Us:
We are a multinational organization with a presence in Lisbon, Portugal. We take care of our employees' career development, language skills, accommodation, and social integration. Our team is diverse, with talents from over 80 nationalities worldwide.
Living in Lisbon:
Lisbon is a vibrant city with a rich cultural history, delicious cuisine, and a friendly atmosphere. As a resident, you will enjoy a warm climate, beautiful beaches, and a large English-speaking local community.
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