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Técnico de End User Support/Helpdesk
3 meses atrás
Função:
Reportando ao Coordenador de "End User Support" do Departamento de Tecnologias de Informação, tem a responsabilidade de efetuar o suporte de 1a linha aos utilizadores dos sistemas informáticos na sua vertente operacional.
Principais Responsabilidades:
- Manutenção e suporte de workstations e servidores;
- Instalação e configuração de equipamentos de produtividade pessoal (ex: workstations, PDA's);
- Instalação e configuração de impressoras;
- Atualização da documentação e procedimentos técnicos;
- Manutenção e suporte da infraestrutura de redes.
Requisitos:
- Mínimo de 2+ anos de experiência em suporte de TI, funções de helpdesk ou similares (fator obrigatório);
- Conhecimentos de administração e configuração de Windows 10, Windows Server, Office 365 e Active Directory;
- Facilidade ao nível do relacionamento interpessoal e trabalho em equipas;
- Bom nível de autonomia e capacidade de aprendizagem, bem como pesquisa de soluções;
- Excelente capacidade de diagnóstico e resolução de problemas técnicos;
- Boa capacidade de comunicação, e prestar apoio técnico passo a passo junto a utilizadores na forma escrita e verbal;
- Carta de condução (fator obrigatório);
- Facilidade ao nível do relacionamento interpessoal e trabalho em equipa;
- Disponibilidade para integrar em piquete, para suporte fora de horas;
- Disponibilidade para deslocações ocasionais para fora da região de Lisboa.
- Boa capacidade de organização e gestão de tempo, bem como priorização de tarefas;
Preferencial:
- Bons conhecimentos em Espanhol (falado e escrito);
- Conhecimentos avançados de redes;
- Conhecimentos de scripting e programação;
- Conhecimentos de Sql Server.
