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Service Desk/Desktop Management
3 meses atrás
A Dellent é uma empresa de consultoria especializada em Sistemas de Informação e Telecomunicações. O nosso objetivo é conseguirmos ajudar os nossos consultores e candidatos a integrarem projetos que vão ao encontro dos seus interesses, motivações e expectativas.
Sempre gostaste do mundo das telecomunicações? Então vais gostar deste projeto, pois aqui terás a possibilidade de inovar nas áreas da TV, internet e voz. Farás ainda parte de uma equipa cujos projetos terão grande exposição a nível nacional.
Procuramos um(a) consultor de Service Desk/Desktop Management para um projeto em Lisboa e Covilhã.
Quem procuramos:
-Formação Académica Superior ou 12.o ano ou experiência equivalente;
-Experiência em assegurar o serviço de Service Desk utilizando varias ferramentas de registo como CRM One, CA SD e HP SM para tratamento e/ou encaminhamento de incidentes, requests e changes;
- Experiência em assegurar o suporte de TI's/SI's e suporte informático remoto com recurso a DTM em clientes com serviços geridos;
-Experiência em sistemas operativos Windows;
-Experiência em assegurar o acompanhamento dos tickets (incidents/requests/changes) registados, de modo a garantir os SLA's end-to-end;
- Inglês B2;
-Capacidade analítica, pensamento crítico e criativo;
-Responsabilidade, proatividade, autonomia e dinamismo;
-Capacidade de trabalhar sob pressão, em equipa e de gerir múltiplas atividades;
-Capacidade de resolução de problemas e de comunicação eficaz.
O que oferecemos:
Seguro de Saúde;
- Plano de formação ajustado e personalizado, com um orçamento para gastares nas formações e livros técnicos que considerares necessários;
- Feedback constante e acompanhamento para que possas crescer profissionalmente;
- Processo de onboarding remoto;
- Eventos de equipa todos os semestres para que possas viver novas aventuras;
- Descontos e ofertas exclusivas nos nossos parceiros;
- Cultura de proximidade e transparência. As tuas ideias e necessidades são ouvidas e valorizadas por nós
Candidaturas:
Submete a tua candidatura aqui.
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