Senior Client Delivery Manager

2 semanas atrás

Lisboa, Portugal Buscojobs Portugal Tempo inteiro

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do
The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. As Client Delivery Manager you will be responsible for the following tasks:
Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
Share knowledge across CDM community.
What do you need to bring:
Fluency in English is mandatory.
Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
Good understanding of technical infrastructure and virtualized system landscapes.
Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
Meet your team:
ECS organization is a global organization and the regional CDM teams are located across 6 regions. We value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
We ask for your application to be submitted in English language only.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 409688 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

#J-18808-Ljbffr

  • Senior Service Delivery Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Landing Tempo inteiro

    Job Title: Senior Service Delivery ManagerWe are seeking a highly skilled and experienced Senior Service Delivery Manager to join our team at Landing in Lisboa, Portugal.Company OverviewLanding is a dynamic IT Service Management Company that provides cutting-edge services to its clients. As a Senior Service Delivery Manager, you will play a key role in...

  • Senior Client Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Sap Tempo inteiro

    Job Description:We are seeking a highly skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for ensuring the successful delivery of cloud services to our clients.Key Responsibilities:Own and grow client engagements for SAP Enterprise Cloud ServicesAct as the voice...

  • Senior Client Delivery Manager

    Há 1 mês

    Lisboa, Lisboa, Portugal Sap Tempo inteiro

    About the RoleWe are seeking a skilled Senior Client Delivery Manager to join our SAP Enterprise Cloud Services organization. As a key member of our team, you will be responsible for delivering high-quality cloud services to our clients, ensuring their satisfaction and success.Key ResponsibilitiesOwn and grow client engagements for SAP Enterprise Cloud...

  • Senior Delivery Manager

    1 semana atrás

    Lisboa, Lisboa, Portugal Dentsu Aegis Network Ltd. Tempo inteiro

    We are seeking a seasoned Senior Delivery Manager to oversee the successful execution of our projects in Lisbon. As a key member of our Smart Integrations Team, you will be responsible for setting and ensuring quality standards for project deliverables, providing regular status reports, maintaining forecast and actuals of project scope and schedule,...

  • Senior Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Dxc Technology Inc. Tempo inteiro

    Senior Service Delivery Manager Job Description: A DXC Technology é uma empresa multinacional americana e um líder mundial em soluções de TI end-to-end. A nossa missão é apoiar o percurso de transformação digital dos nossos clientes através da introdução de tecnologias inovadoras e disruptivas como sendo a Automação, Cloud ou a...

  • Delivery Manager

    6 meses atrás

    Lisboa, Portugal Steer73 Tempo inteiro

    **_Please note: this is a fully remote role welcoming applicants from anywhere within South Africa, Nigeria, the United Kingdom and Europe_** **About Steer73** - Steer73 are a Digital Transformation Agency. We work with a wide variety of clients to understand their needs, shape their solutions, and deliver the system. In many cases we are the client’s...

  • Senior Service Delivery Manager

    4 semanas atrás

    Lisboa, Portugal Dxc Technology Inc. Tempo inteiro

    Senior Service Delivery ManagerJob Description:A DXC Technology é uma empresa multinacional americana e um líder mundial em soluções de TI end-to-end. A nossa missão é apoiar o percurso de transformação digital dos nossos clientes através da introdução de tecnologias inovadoras e disruptivas como sendo a Automação, Cloud ou a...

  • Senior Client Delivery Manager

    Há 5 dias

    Lisboa, Portugal Phiture Tempo inteiro

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options...

  • Senior Service Delivery Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the Role: We are seeking a highly experienced Senior Service Delivery Manager to manage key stakeholder accounts, promote productivity, service quality, and customer satisfaction.Job Description: As a Senior Service Delivery Manager, you will be responsible for managing one or more client accounts across multiple sites and countries. Your primary focus...

  • Delivery Manager

    3 meses atrás

    Lisboa, Portugal Noesis Portugal Tempo inteiro

    Degree in Computer Engineering, Management Informatics or similar; - At least 3 years of professional experience in Delivery functions; - Experience in project management; - Technological background (programming, networks, DBMS); - Knowledge of MS Project, Jira, Confluence and Excel; - Knowledge of payment methods will be valued; - Dynamism, proactivity and...

  • Delivery Manager

    Há 1 mês

    Lisboa, Portugal Wire It Tempo inteiro

    Essa vaga expirou no Indeed. Possíveis motivos: a empresa não está aceitando inscrições, não está contratando ou está analisando inscrições.Delivery Manager WIRE IT é uma empresa global especializada em serviços de TI. Somos apoiados por uma equipa com vasta experiência e que conhece o mercado de TI, permitindo aos nossos clientes tomar as...

  • Senior Solution Delivery Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal AXA Group Tempo inteiro

    About the RoleAs a Senior Solution Delivery Manager at AXA Group, you will play a crucial role in shaping our technology landscape by overseeing the delivery of ServiceNow solutions. This position demands exceptional leadership and technical skills to manage cross-functional teams, drive innovation, and ensure seamless service delivery.Key...

  • Senior Manager Delivery

    6 meses atrás

    Lisboa, Portugal Pertemps ERP Tempo inteiro

    Perm Hybrid - Lisbon Salary up to 60.000EUR Tasks - Provide strong leadership and guidance to the team, fostering motivation, coaching, and development. - Manage the performance and development of Team Leads (Managers/Senior Managers), ensuring a consistent approach to team leadership. - Foster a culture of continuous improvement, measuring success and...

  • Senior Project Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Ventient Energy Ltd Tempo inteiro

    **Job Description**We are seeking a highly skilled Senior Project Manager - Asset Delivery to join our team at Ventient Energy Ltd. This is an exciting opportunity to lead the delivery of strategic initiatives and drive business growth.**About the Role**The successful candidate will be responsible for leading a team of project managers and coordinators,...

  • Delivery Manager

    Há 1 mês

    Lisboa, Portugal WIRE IT Tempo inteiro

    **WIRE IT** é uma empresa global especializada em serviços de TI. Somos apoiados por uma equipa com vasta experiência e que conhece o mercado de TI, permitindo aos nossos clientes tomar as melhores decisões e atingir os seus objetivos. Procuramos, de momento, um **Delivery Manager** para se juntar à nossa equipa. **Localização**: Híbrido,...

  • German Service Delivery Manager

    6 meses atrás

    Lisboa, Portugal HCL Technologies Tempo inteiro

    **Service Delivery Manager - German speaker, HCLTech** Lisbon, Lisbon, Portugal (Hybrid) / DPO / Full-Time We are HCLTech, one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving...

  • Delivery Manager

    Há 1 mês

    Lisboa, Portugal Wireit Tempo inteiro

    WIRE IT é uma empresa global especializada em serviços de TI. Somos apoiados por uma equipa com vasta experiência e que conhece o mercado de TI, permitindo aos nossos clientes tomar as melhores decisões e atingir os seus objetivos.Procuramos, de momento, um Delivery Manager para se juntar à nossa equipa.Localização : Híbrido,...

  • Senior Client Delivery Executive

    Há 7 dias

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About UsAt SAP, we strive to empower our employees to excel in their roles. Our collaborative company culture is built on a shared passion for innovation and customer satisfaction.We offer a dynamic work environment with opportunities for growth, recognition of individual contributions, and a range of benefits to support your well-being.Your RoleThe Senior...

  • Senior Solutions Delivery Manager

    2 semanas atrás

    Lisboa, Lisboa, Portugal Zoomcar Tempo inteiro

    About Us:Zinier is on a mission to enable 2.7 B Deskless Workers achieve greater success for themselves and the world around them.We are a remote-first global team headquartered in Silicon Valley, with a hybrid workforce spread across London, Lisbon, Mexico City, Singapore, and Bangalore.Role Overview:The TPM/Delivery Manager (Solutions) will manage Solution...

  • Service Delivery Manager

    2 meses atrás

    Lisboa, Portugal Dxc Technology Inc. Tempo inteiro

    Estamos à procura de um(a) Service Delivery Manager altamente motivado(a) e experiente para se juntar à nossa equipa e trabalhar diretamente com um cliente de renome no mercado nacional. O candidato ideal será responsável por garantir a entrega eficiente e eficaz dos serviços, mantendo altos padrões de qualidade e satisfação do...