Customer Support Specialist

2 meses atrás

Lisboa, Portugal Batch Logistics Tempo inteiro

**Porquê investir em Apoio ao Cliente na Batch**

Mais do que processar pedidos, comprometemo-nos a proporcionar uma experiência memorável na última milha aos nossos clientes. Como Customer Support Specialist (PT), serás a voz da Batch, apoiando os nossos retalhistas e os seus clientes, garantindo a melhor experiência possível. Desempenharás também um papel crucial na coordenação das questões diárias dentro da equipa.

**Responsabilidades**

A equipa de Operações é responsável por gerir de A a Z as operações dos retalhistas, armazéns e estafetas para proporcionar uma experiência excecional a todas as partes interessadas envolvidas.

Este é um dia típico na Batch:

- Garantir que os pedidos são entregues aos clientes conforme prometido e/ou que estes são mantidos informados de quaisquer desvios relevantes.
- Coordenar com os nossos parceiros de entrega a melhor solução para incidentes potenciais.
- Assegurar que os incidentes são resolvidos adequadamente e com altos níveis de satisfação.
- Coordenar com o restante da equipa para garantir que os nossos clientes recebem a resposta mais adequada às suas perguntas.
- Auxiliar em tarefas administrativas gerais conforme necessário.

**Perfil Ideal**
- **Proficiência em Português**: A maioria das interações com os nossos clientes são em Português.
- **Experiência em Atendimento ao Cliente**: Experiência anterior em funções de atendimento ao cliente é valorizada, desenvolvendo habilidades de resolução de problemas e gestão de conflitos.
- **Excelentes Habilidades de Comunicação**: Capacidade para explicar conceitos complexos de forma clara e concisa, tanto por escrito como verbalmente, assegurando uma comunicação eficaz com os clientes.
- **Forte Orientação para o Cliente**: Procuramos pessoas que tenham gosto em ajudar os outros e que se esforcem por criar experiências de apoio que excedam as expectativas dos clientes.
- **Habilidade para Resolver Problemas**: Capacidade para identificar rapidamente as necessidades dos clientes e encontrar soluções criativas e eficazes para resolver problemas.
- **(Bónus) Conhecimentos de Logística**: Familiaridade com conceitos de logística e processos de entrega.

**Tipo de oferta**: Período Integral, Integral/Full-time

**Benefícios**:

- Cartão/Ticket refeição
- Horário flexível

Horário de trabalho:

- De segunda à sexta-feira
- Turno de 8 horas

Remuneração suplementar:

- Bónus anual
- Décimo terceiro salário
- Subsídio de Natal

Possibilidade de deslocação diária/mudança de residência:

- Lisboa, Distrito de Lisboa: Deslocar-se ou estar disposto a mudar-se para o local da oferta antes de começar a trabalhar (obrigatório)

Pergunta(s) de seleção:

- Tem experiência a trabalhar em Startups?

Idioma:

- Português (obrigatório)

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